Hotel Management
Hotel managers ensure that every aspect of the hotel runs smoothly, guests are satisfied with their stays, and employees have what they need to succeed.
No two paths to management are the same. From valet to department manager, or doorman to general manager, working your way up is a common story for our industry.
Work Your Way Up
Every department in hospitality is varied, flexible, and offers a pathway to a leadership position. Discover how people from many different backgrounds advanced management positions in hospitality.
Front Desk Assistant Manager
Pool attendant > Front desk > Front Desk Assistant Manager
Food and Beverage Operations Manager
Pool server > Front desk > Food and Beverage Operations Manager
General Manager
Room attendant > Laundry > Facilities Management > Front Desk Operations > General Manager
Achieving General Manager Positions
There are many paths to becoming a general manager and no two roads are exactly the same. Whether you have been in the hospitality industry for years or you are transitioning from another field, there is a pathway for you.
College degrees are not required, but can be helpful, for those seeking general manager positions. All you need is a demonstrated ability to lead, inspire, and ensure guests and employees are satisfied.
Many general managers got their start in entry-level positions at hotels, including front desk, food & beverage, and rooms.
Most general managers have management experience in other departments and have proven success leading their teams.
Some general managers held the position at another hotel and made a leap to an exciting new opportunity.
Core skills to make you stand out
Effective hotel managers are people-driven with excellent communication skills and a desire to keep learning. They lead by example and set the tone for the entire hotel.
Strong Communicator
Detail Oriented
Team Building
Operational and Financial Management Knowledge
Flexibility
Strong Communicator
Detail Oriented
Team Building
Operational and Financial Management Knowledge
Flexibility
General Manager
General Managers ensure that every aspect of the hotel runs smoothly, guests are satisfied with their stays, and employees have what they need to succeed. Because of their experience in previous roles, they know what it takes to get the job done across all departments.
What’s your typical day like?
General managers typically work during regular business hours, managing budgets and expenditures, supervising and recruiting staff, and overseeing the daily operations of the hotel.
Manage budgets and set sales targets
Make decisions that help the hotel succeed and operate as a business.
Demonstrate good judgment and understanding of market trends, competition and bottom-line.
Recruit, train, and supervise staff
Hire the right people for the hotel and make sure they have the tools they need to succeed.
Keep turnover at an acceptable level
Be an inspirational role model
Emphasize excellence by setting challenging goals, high quality standards, and set a positive and inspirational example for your direct reports to follow.
Hotel Management Open Positions
General Manager
Chief Hospitality Strategist
Vice President of Development
Internal Communications Specialist
COO
Senior Vice President
CEO
Campus Recruiter
General Manager
Chief Hospitality Strategist
Vice President of Development
Internal Communications Specialist
COO
Senior Vice President
CEO
Campus Recruiter
“I love to see new talent come through the door– such as me a long time ago– and I can invest in them, get the tools that they need to succeed. That’s the best part of my job.”
– Markisha, General Manager
“You really get to know your guests, so much so that sometimes people become lifelong connections.”
– Kelbie Reynolds, General Manager
“With the mentors and the leaders that I had, it made me fall in love with the industry and I wanted to be a GM.”
– Elizabeth Martin, Operations Manager
